Last updated: 28 September 2026
This policy explains when services can be cancelled and payments made to Business Elite Information Systems Technology Co. (شركة نخبة الأعمال لتقنية نظم المعلومات) through the Site or payment links refunded, and how and how quickly this happens. It has been prepared in line with the Saudi E-Commerce Law and its Implementing Regulations and should be read with our Terms & Conditions.
1. Seven-day right of withdrawal
The Client may cancel and receive a full refund within seven days of payment, unless delivery of the service has begun at the Client’s request or with the Client’s consent before that period ends. Delivery has begun once, for example, a session has taken place, diagnostic work or interviews have started, or any deliverable has been handed over.
2. Consultations and sessions
| Case | Treatment |
|---|---|
| Cancelled 48 hours or more before the session | Full refund, or reschedule at the Client’s choice |
| Cancelled less than 48 hours before the session | One free reschedule; no refund |
| No-show without notice | The session is treated as held; no refund |
| Cancelled or postponed by us | Reschedule or full refund at the Client’s choice |
3. Projects and multi-stage services
These include diagnostics, organisational design, ERP implementation, software selection, workplace analysis and candidate assessment.
- Before work starts: full refund.
- After work starts: the amount due is calculated on the stages or work actually completed under the Proposal or Contract, and the balance is refunded. Completed stages and delivered outputs are non-refundable.
- Third-party costs: system licences and platform subscriptions paid to their provider at the Client’s request follow that provider’s refund policy.
4. Training programmes and workshops
- Cancelled seven days or more before the programme: full refund.
- Cancelled less than seven days before: the registration can be moved to another date or to another participant from the same organisation; no cash refund.
- Programme cancelled by us: full refund or transfer to an alternative date at the Client’s choice.
5. Always refunded in full
- Duplicate payments, or payments above the amount due (the difference is refunded).
- A card charge where the transaction failed or was not confirmed by the payment gateway.
- Where we are unable to deliver the service for any reason.
- Where the service delivered materially differs from what was agreed and this is not remedied within a reasonable time after notice.
6. How to request
Send your cancellation or refund request to islam@businesselite.sa, including:
- your name and the email used for payment
- the invoice number or reference
- the transaction ID shown on the receipt
- the reason for the request
We acknowledge and respond within 5 business days.
7. Timing and method
- Refunds are returned to the original payment method through MyFatoorah. They are not paid in cash or to another account unless that is technically impossible, and only after verifying the identity of the person entitled.
- We initiate the refund within 3 business days of approving the request. Depending on the card-issuing bank, the amount may take 7 to 14 business days to appear.
- Where a full refund is due, it is made in full without deducting payment gateway fees.
- The Company issues an electronic credit note against the original tax invoice in line with ZATCA requirements.
8. Contract prevails
Where a signed Contract or Proposal sets different cancellation or refund terms, the Contract prevails, without prejudice to consumer rights granted by law.