Terms & Conditions

Last updated: 28 September 2026

These Terms & Conditions govern the use of businesselite.sa (the “Site”), engaging the services of Business Elite Information Systems Technology Co. (شركة نخبة الأعمال لتقنية نظم المعلومات) (the “Company”, “we”, “us”) and paying online through the Site. By using the Site, requesting a service or completing a payment, you confirm that you have read and agree to these Terms, together with our Privacy Policy and Refund & Cancellation Policy. They have been prepared in line with the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and its Implementing Regulations, the Personal Data Protection Law and the VAT Law.

1. Business identity

2. Definitions

• Client: the individual or entity that requests or pays for the Company’s services through the Site, or its authorised representative.
• Services: executive and operational consulting, organisational design, ERP implementation and finance and operations software selection, AI solutions, training programmes, leadership candidate assessment, workplace analysis, and any other service the Company provides.
• Package: a service with a defined scope and price listed on the Pricing & Offers page.
• Proposal or Contract: the written document that sets out the scope, deliverables, duration, fee and payment terms for a specific client.
• Payment Gateway: the MyFatoorah online payment service through which payments are processed.

3. Eligibility and use of the Site

• Users must be at least 18 years old and legally authorised to contract for themselves or for the entity they represent.
• You must provide accurate, up-to-date information and are responsible for any inaccurate information you submit.
• You may not use the Site for any unlawful purpose, attempt unauthorised access to its systems, upload harmful files or misuse its forms. Such acts are subject to the Anti-Cyber Crime Law.

4. Services and contracting

• Content on the Site, including service descriptions and articles, is for general information and is not professional advice for any specific situation.
• The scope, deliverables, duration and fee of each service are defined in the listed Package or in a written Proposal or Contract. In case of conflict, a signed Contract prevails, then the approved Proposal, then these Terms.
• A fixed-price Package is contracted once the online payment is successfully completed. Other services are contracted when the Client approves the Proposal in writing or pays its value.
• We may decline any request outside our scope or in conflict with our professional obligations or conflict-of-interest principles, in which case any amount paid is refunded in full.

5. Prices and taxes

• All prices are in Saudi Riyals (SAR).
• Prices shown on the Site and in proposals exclude 15% VAT, which is added at checkout and shown separately in the payment summary. When paying an invoice issued by the Company, the invoice total including VAT is paid as stated on it.
• The Company issues electronic tax invoices in line with ZATCA e-invoicing requirements, under VAT number 310929825400003.
• The binding price is the one displayed when the payment is completed, or stated in the approved Proposal. Later price changes do not apply retroactively.
• Some services involve third-party costs such as system licences or AI tool plans. These are stated clearly in the Proposal and some may be paid directly to their provider.

6. Online payment

• Payments are processed through MyFatoorah. Available methods include mada, Visa, Mastercard, Apple Pay and any other method enabled on the payment page.
• Card details are entered on the gateway’s secure payment page and never pass through or get stored on our servers. The gateway complies with the Payment Card Industry Data Security Standard (PCI DSS), and your card issuer may require 3D Secure authentication.
• A payment is complete only once confirmed by the gateway. You receive an electronic receipt by email and can view or print it from the payment link.
• If a payment fails or is cancelled, no amount is charged. If you see a charge without confirmation, contact us so we can reconcile it with the gateway and return it if needed.
• When paying an invoice issued to you, you are responsible for entering the correct invoice or proposal number and amount. Payment does not constitute acceptance of any service not agreed in writing.
• Payment links we send are personal, time-limited and may not be shared with others.
• Before raising a dispute (chargeback) with your bank, please contact us first so we can resolve it directly under our Refund Policy.

7. Service delivery

• After payment is confirmed or a Proposal approved, we contact the Client within two business days to schedule the work.
• Services are delivered in person at the Client’s premises in Saudi Arabia or the GCC, or remotely via Google Meet or another agreed channel. Travel and accommodation outside the Company’s city, if any, are charged as stated in the Proposal.
• Written deliverables (reports, policies, authority matrices, etc.) are delivered electronically by email or through a shared Google Drive folder.
• The Client must provide the data and access required and make the relevant people available as agreed. The Company is not responsible for delays caused by their unavailability.
• Sessions can be rescheduled free of charge with at least 24 hours’ notice; otherwise the Refund & Cancellation Policy applies.

8. Client obligations and limits of advice

• Our recommendations are based on the information and data the Client provides, and the Client is responsible for its accuracy and completeness.
• Final decisions and their execution rest with the Client’s management. In leadership candidate assessments, our report is a supporting professional opinion; the hiring decision remains the Client’s alone under the Labour Law.
• In system projects (ERP and others), the Client must keep backups of its data before migration and sign off acceptance tests before go-live.
• Output produced with AI tools is reviewed by our team before delivery; the Client should still review it before relying on it for material decisions.

9. Intellectual property

• All rights in the Site content and the “Business Elite / نخبة الأعمال” name and logo belong to the Company.
• Ownership of deliverables prepared specifically for the Client passes to the Client once paid in full. The Company retains its methodologies, tools and general templates used to prepare them.
• Logos and trademarks of the platforms shown (such as Odoo, Zoho, ERPNext, Gemini, Claude, ChatGPT, Microsoft Copilot and Canva) belong to their respective owners and are shown only to indicate the platforms we work with. They do not imply a partnership or agency unless expressly stated.

10. Confidentiality

We treat all information, data and documents shared by the Client as strictly confidential and disclose them only with the Client’s written consent or where legally required. We sign a separate NDA on request. This obligation survives the end of the engagement.

11. Limitation of liability

• The Company’s liability shall in no case exceed the fee paid for the service in question.
• The Company is not liable for indirect or consequential loss or loss of profit, for faults in third-party systems and platforms, or for interruptions of internet or payment gateway services.
• Nothing in these Terms limits consumer rights granted by law.

12. Force majeure

Neither party is in breach where performance is prevented by causes beyond its control, such as disasters, epidemics, government decisions or general telecommunications outages. Performance resumes once the cause ends, or the parties agree to reschedule or refund according to work completed.

13. Termination

Either party may terminate as provided in the Contract or Proposal, or if the other party commits a material breach not remedied within 14 days of written notice. Amounts due are settled according to work actually completed, in line with the Refund Policy.

14. Governing law and disputes

These Terms are governed by and construed under the laws of the Kingdom of Saudi Arabia. The parties will try to settle any dispute amicably within 30 days, failing which the competent judicial authorities in the Kingdom of Saudi Arabia have jurisdiction.

15. Changes and language

We may update these Terms from time to time. Updates take effect when published on this page and do not affect engagements concluded before publication. These Terms are published in Arabic and English; the Arabic text prevails in case of any difference.

16. Contact and complaints

For any question or complaint: islam@businesselite.sa or +966 56 704 4363. We respond to complaints within 5 business days. Consumers may also file a complaint with the Ministry of Commerce through its official channels.